At USi Stone & Tile our goal is to provide full satisfaction for every customer. That’s why we’re always glad to receive feedback such as the testimonials on this page; it lets us know how we’re doing and how we can improve our services. Take a look at some of the customer comments we’ve collected and then contact us to add your voice to the discussion.
A Real Gift for Working with People
I came into Universal Slate last Saturday, September 14th, with a really small job in mind – I had to replace some ceramic tile that had fallen off my gas fireplace and shattered – I had spent all morning at various tile places trying to find the exact match for my tile, but there was none to be found.
When I came up to your counter a wonderful young lady named Morgan saw me looking around and asked if she could help me. I replied, “I hope so,” but I think she could tell I was losing hope at this point. I told her my situation and showed her the section of tile that I had and she not only recognized it, she also remembered exactly where it was located in your yard. She was so pleasant; she made me feel totally at ease, as valued as if I were placing an order for hundreds of pieces of slate instead of a few tiles. She helped me to match up the tile perfectly, told me I was in luck because this tile was a blowout, and offered to have the cuts that I needed made at minimal cost. As it was near closing time, she typed up an invoice for me and organized someone to make the cuts and have the ceramic tile ready for when she got back to the store on Tuesday (today).
Today Morgan followed up by calling me on my cell phone, letting me know my tile was ready to pick up. I dropped by about 3:45 and she personally dealt with me again, showing me the pieces of tile and asking if they were okay for what I needed; again, very pleasant and open and easy to talk with. She asked a man at the back of the store to make another cut for me while we chatted and I signed the invoice. I thanked her very much and gave her a hug before departing. By the end of the transaction I felt she was more like a friend than just someone taking care of me as a customer, which she did so very well.
The kind of service given by Morgan, along with the positive attitude that she displayed and the way she made me feel at ease is rare these days, and I think your company should be proud to have her in your employ. Because of her I will recommend your company to many others I know who are in the industry, and I will be back for my personal needs. Morgan has personality plus and a great knowledge of the products you offer, and I would highly recommend her for any promotion or advancement within your company!! I have been given the cold shoulder by other tile companies when I went looking for materials for small jobs, but my experience with your company was exactly the opposite because of Morgan.
Please show her this letter and congratulate her on her awesome customer service. She has a real gift for working with people. I should know because I have been a teacher for 32 years and have also had jobs in all aspects of construction, retail and landscaping. Morgan is a jewel and I hope you have some kind of employee recognition program that she can be a candidate for.
Thank you very much and please thank Morgan again for me.
High Quality Materials and Quick Deliveries
Good and flexible service. They have high quality materials and are quick with delivery. We use Universal Slate products for most of our jobs
Jordan, Tile Setter for Jordan’s Tiles
The staff is always the same when I come in. They know who I am, and the service is personal.
You guys were excellent to deal with.
A Helping Hand
This is the first store I’ve been in today where someone has asked if I needed a hand!
You were the most helpful in providing some slate samples for me!
Fireplace looks awesome! Just sealing it now…fun, huge project. I’m super happy with the results…..Thank you for your help with my endeavour!
My backsplash looks lovely, and now I just have to place my appliances and put up the lights. Finally! Thanks for your help!
Putting in the Effort
Awesome! Looks Good! When you get a chance, let’s put the order in. Thanks for your efforts, I really appreciate it!
Tile Setter for whom we had sourced a specific product
Thank you for your continued support of the Interior Decorating students of Bow Valley College. The knowledge that you share with us is invaluable and greatly appreciated.
From the instructors of the Interior Decorating Program at BVC after giving the students a presentation about natural stone
Thanks for much. I’m so excited to get started and look forward to looking with you!
Client for whom we had cladded a custom fireplace with slab material
You guys are great, and I’m thrilled I found you.